Enigma Forensics offers step by step advice on what to do if you cell phone has been lost or stolen.
Enigma Forensics has recently received many calls regarding lost or stolen cell phones. So we put together 7 easy steps on what to do. You may have been involved in a crime where someone stole your phone or you could have lost or misplaced your phone. Either way, you know the feeling, it’s a sinking panic in the pit of your stomach. There’s no doubt it can be devastating! Here are some easy steps you can take to avoid this monumental headache. First a foremost DON’T PANIC. Take a deep breath and think logically through these steps.
Step 1 – You’ve discovered your cell phone has been lost or stolen – ask a friend or someone close to use their phone to call your number. If that doesn’t work try to locate your phone on another device that is connected to your Mobile App. Then text your phone. If it’s lost someone might be a good samaritan and want to return the phone. If you were involved in a crime contact the police department and file a report.
Step 2 – Check out your Mobile App or your phone’s native “find my phone” feature. If you have other devices in your home, log on, and try to use the locator.
Step 3 – Call your cell phone provider to inform them of a lost or stolen phone. They can assist you in what actions you need to take next. If you have insurance on your phone you will be able to replace it with minimal cost.
Step 4 – If you have any banking, or other important financial Apps on your phone contact them immediately to let them know your predicament. Most banks allow you to pause your financial cards while you locate your phone. Notify the credit reporting agencies to put a freeze on new accounts being opened in your name.
Step 5 – Always back up your cell phone. We know, this is easier said than done! You can make it easy on yourself if you schedule a calendar date and set a reminder.
Step 6 – If you lock your phone and rotate your passwords this could help avoid most of the headaches involved.
Step 7 – Have your cell phone carrier revoke your old SIM card to prevent any outside party from texting your contacts from your cell phone or another cell phone they may use with your SIM card.
Finally, keep calm and face each step with determination to resolve the matter.
The recent Pensacola Naval Air Station shooting left the FBI with the assailant’s locked iPhone. Apple has refused efforts to assist with bypassing the security features. Should legislation require Apple provide a back door to law enforcement? Hear more about the cell phone privacy debate between two noted cyber and privacy experts.
On Friday, December 6, an aviation student from Saudi Arabia opened fire in a classroom at the Pensacola Naval Air Station (NAS) killing three people in the attack and injuring eight others. Another Saudi student recorded the shooting events as it unfolded. The shooter was identified as Mohammed Saeed Alshamrani, an aviation student from Saudi Arabia. The assailant’s name doesn’t really matter because the question in these national security threats remains the same.
How does law enforcement obtain personal information off smart devices in a timely fashion?
What role does cell phone privacy play when it comes to terror attacks such as the most recent Naval Air Station attack?
Leading computer forensic expert Lee Neubecker, CEO & President of Enigma Forensics discusses with the Data Diva, Debbie Reynolds of Debbie Reynolds Consulting about the many technical tools in their arsenal that’ll offer solutions in these cases.
Cell Phone Privacy: Naval Air Station Attack – Final Video of 4-part series
The transcript for Cell Phone Privacy – Naval Air Station Attack follows:
Lee Neubecker: Hi, I’m back again with Debbie Reynolds, the data diva. Thanks for being on the show again.
Debbie Reynolds: Thank you, Lee.
LN: So, we’re finishing up our multi-part series relating to cell phone forensics, as it relates to the FBI’s desire to get Apple and other information from the cell phone makers so that they can unlock their phones.
DR: Right, so there was a recent shooting, unfortunately, in Pensacola, at the Naval Air Station and because there were people who were recording the attack, they’re interested in being able to get information from those cell phones and this is renewed calls, as was the case with the San Bernardino attack in California in 2015, to have Apple help law enforcement unlock particular cell phones of folks.
LN: Yeah, as Debbie was saying, with the Pensacola Naval Air Station, what had been reported in the associated press was that a Saudi national student who was getting training out of the navy facility, which, our government trains foreign nationals and other militaries and has been doing that for a long time but some of the Saudi students had been watching, earlier that evening, they had been watching videos of mass shootings before the shooting took place. And during the shooting that she said, one of the students had been recording the events as they unfolded and likely has data on cell phones and other information.
DR: Right, I think the issue is, you know, is law enforcement able to get this information without accessing the cell phone and the chances are, possibly yes. But there are many different ways to get it.
LN: Yeah but this week they asked Apple for help to get in and they said they haven’t been able to get in the phone but like what happened with San Bernardino, it’s not entirely clear if they had fully used their capabilities, like their mobile access unit, had that unit exhausted their capabilities, had they reached out to third party vendors and computer forensic consultants and firms, like myself or others.
DR: That does this every day, yes.
LN: Or even the Israeli firm, called Cellebrite, which makes the equipment used by many forensic people, like myself, that was ultimately successful in unlocking the San Bernardino terrorist’s phone.
DR: Well, the one thing I will say is, in 2015, the phones have gotten a bit more advanced, the encryption is better but if, for example, people are taping things on cell phones, typically, they’re sharing it with other people so you may be able to get the information from another person’s phone, if the phone is backed up, you may be able to get the data from a backup, you may be able to get phone records about who they were calling or who they were texting, even though you may not get the actual footage, there are a lot of different ways to triangulate this information.
LN: And if they plugged their cell phone into their computer, a lot of times, it will automatically create a backup file but, in this case, I think the, you know, the FBI has a legitimate interest in wanting to know who were they texting right beforehand, were other people involved so I support that but I think that there are different means of how to accomplish their goal.
DR: Absolutely, absolutely. So, I think, the way that the story was told in the media, it makes it seem as though the only way the information can be gotten to is to have Apple or other cell phone makers create a vulnerability that anyone can use on any phone and I don’t think that that’s exactly true.
DR: Because we’ve not seen that in the field and many of us work with cell phones every day.
LN: Well, there was, recently disclosed, a vulnerability in every iPhone up to, not including, the very latest model but every iPhone relating to the Bootrom, where the phone can be, you know, basically, bootlegged and taken over until it’s rebooted, then it resets so I’m sure that there’s already bypass means on 95% of the iPhones out there, since most people aren’t running the latest model but again, the concern here is that it almost seems like there’s an effort to try to change the policy, you know, Director Comey, from the FBI, Former Director Comey had repeatedly stated that we need to be able to defeat encryption but by its nature, it’s like saying everyone should have weak locks on all their doors and companies shouldn’t lock their stuff up so that’s going to lead to problems in, you know, as I said, in the prior segment, a multi-key solution that has unlocked but specific to an individual user’s cell phone, with approval by the court, I think that is a much better solution than having a master key that can open up any phone.
DR: I think so and, I mean, we’ve seen in other cases, even though it’s not about terrorism, obviously, with the Jussie Smollett issue in Chicago, they were able to get a ton of information so they went to Uber, they had surveillance cameras, they had phones, I mean, the–
LN: They get GPS records on phones.
DR: Oh, all kinds of stuff.
LN: You can get cell phone tower records and then you have all these third-party apps like, you know, the secure Signal and WhatsApp, well, is it very secure if you get one of the two phones?
LN: Not exactly because you can see all the messages.
DR: Oh, absolutely and I think Paul Manafort, unfortunately, found this out the hard way when he was using WhatsApp to chat with people about illegal dealings and the forensic folks were able to get the exact chat and all the texts because he had backed it up to his iPhone or his iCloud, I believe, so.
LN: It’s interesting now, you discover, these days, when things get involved with what was intent on a business deal gone wrong or was there fraud or misrepresentation, you know, getting, finding out what the text messages are and who was texting with which party and what did they say, that can be very important and litigation, still, it seems that text messages are just starting to come upon the attorney’s radar, for asking for that information.
DR: Well, it’s coming up on their radar ’cause people use many different means so someone may start with an email and then go to maybe Snapchat or go to texts, so.
LN: Or Slack.
DR: Or Slack so there are many different, yeah, right.
LN: You’ve got these other platforms that are just, that should be part of the discovery, that are getting ignored, unless you have an attorney or advisors, like us.
LN: Helping to make sure that you get that information.
DR: Exactly, exactly, it’s not easy because it’s not as linear as you think it would be but if you know that you have this information, that it’s out there, it’s possible to find ways to get it. Obviously, the cell phone would probably be the easiest way to at least be able to help you point to where things are but there are different ways to be able to get the information, not necessarily, so you do need the cell phone for the actual texts, the text message but.
LN: But sometimes people have that hooked up to their computer too.
DR: Yes, that’s true, right, that’s true.
LN: So their computer might have, you know, people who have an Apple laptop and running that, you might be able to get the messages off the laptop, which is yet another means of getting the data and then, you know, there are entities that do log the messages in between so you have the servers that they cascade through so there’s a lot of places that the information can be found and, you know, before a mass policy change is made to just by giving an open key, you know, people need to think this through because, you know, we had keys, master keys that open in the past, those keys have gotten leaked and it’s created a lot of problems.
DR: No, absolutely, I think that’s the villain in almost any little movie you could think of, someone who has a master bit of information that can rule the world so this is definitely something that needs to be thought through and we already know that there are, you know, other things that can be done that don’t require, currently, a master key.
LN: Yeah, well, one of the ways that all of you can show your appreciation if you like our videos, is click like, share the videos out and sign up for our blogs and check ’em out, thanks a bunch for being on the show again.
DR: Thank you, Lee, this was fantastic.
LN: Have a good day, everyone.
More about Cell Phone Privacy
Enigma Forensics can help gain access to locked personal devices. Choose an expert!
More on Naval Air Station: Cell Phone Privacy.
FBI says…Deceased Assailant’s Locked Phones a Hurdle for Investigators.
Personal Cell Phone Forensics inlcudes social media, business and personal messages, photos, emails and GPS.
Leading computer forensics Expert Lee Neubecker, discusses the complexities of cell phone forensics with Debbie Reynolds from Debbie Reynolds Consulting. We both agree the litigation involving cell phones becomes personal and proves difficult to gain possession. Personal and business text messages, social media posts, photos, GPS records, emails, are all weaved together and become part of the discovery equation. eDiscovery in today’s era is incomplete without including data from smart phone including text messages, Skype, WhatsApp, Slack, Signal and other messaging platforms. Learn more about eDiscovery as it relates to personal cell phone messaging systems by watching Reynolds and Neubecker discuss the topic in today’s blog video interview.
The video interview transcript follows:
Lee Neubecker: Hi, I’m here today again with Debbie Reynolds, and we’re going to talk about something interesting, which every piece of litigation now is getting into. We’re talking about cell phone forensics. What’s been your experience with litigation involving cell phones and discovery?
Debbie Reynolds: Well, whenever they’re cell phones involved eye-rolling begins because people take their cell phones very personally. As opposed to someone’s laptop, which maybe they don’t want to give up, they will fight tooth and nail not to give up their cell phones. And obviously people, they mix work with pleasure and they’re doing different things. They may not want you to see, even if it’s nothing criminal going on, people just feel very tied to their cell phone. The hardest thing is actually getting possession of it and letting them know that you’re not going to look through their juicy texts or their photographs, especially if it’s not an issue in the case.
Lee Neubecker: I know that whenever you need to get into text messages, it becomes a sensitive topic for people. But there are effective ways to get effective discovery without totally trampling over someone’s privacy in many issues involving contract disputes or other civil litigation, what’s important is to identify the relevant custodians. Let’s say we have your cell phone in the conversation with mine, we can then take that, we can create a single PDF document showing each conversation thread and then you could quickly go through it, if it’s your phone in which your attorney identify relevant, not relevant, and then only take the ones that are between the relevant parties and load that up into the review platform.
Debbie Reynolds: Right. And to one thing, one very effective thing that people are doing now, and that’s something that you do, Lee, is where someone, they don’t want the other side to see their whole cell phone so they’ll have a forensic company collect the phone and say, only give them X. That’s actually a very secure way. It gives people peace of mind knowing that they’re not giving everything over, that the forensic folks can actually do some of this pre-work before people actually start looking at things.
Lee Neubecker: Yeah. And like what I’ve done is, they’re not going to pay me to spend time looking at their photos, nor do I want to look at that stuff.
Debbie Reynolds: No. No one cares. I think that’s what people don’t understand. We’ve been working on cases for over 20 years and I really don’t care what’s on the phone or what you said or what videos on there. It really makes a little difference to us.
Lee Neubecker: What I try to do is I try to quickly create almost a summary index of okay, these are the conversation threads. Tell me which phone numbers are relevant, aren’t relevant, who are the relevant parties, and then we can just pull those specific threads out, put them up into the review platform.
Debbie Reynolds: Exactly.
Lee Neubecker: Now, sometimes there’s issues where photos are relevant specifically, if it’s important that you know the whereabouts or someone on a given date and time. Photos often can establish whether or not someone was really at home sick or out on vacation somewhere. There’s embedded GPS data that is recorded into most photos that are taken with smartphones.
Debbie Reynolds: Unless someone decides to strip it out. I think if you don’t do anything to it, it will collect that data. But there are ways to strip that information out. And also, people can turn off GPS tracking on their phone.
Lee Neubecker: Yeah. Well, thanks for being on the show again today.